Aboriginal health workers make pharmacies equitable

A New England health organisation is doing its part to promote medical equity for all, with a new program placing specialised Aboriginal health workers at pharmacies.

Newcastle Permanent Charitable Foundation has invested $70,000 into local non-for-profit HealthWISE to create a safer environment for Indigenous people seeking medical advice.

Aboriginal health workers Vicki Gardner and Mel Williams will be on hand across two pharmacies in Tamworth and Gunnedah.

“We’re there to close gaps, to create a bridge between us, the pharmacy and the doctors,” Ms Gardner explained.

She said Aboriginal people may not feel completely comfortable discussing medications or sharing personal information directly with a pharmacist.

Ms Gardner became an Aboriginal health worker to help her community, inspired by her experience supporting her grandmother through cancer treatment and wishing she could do more for her grandmother.

She looks forward to seeing a variety of people at the pharmacy, especially those who don’t regularly visit the doctor, and is excited to reach people who might not usually seek help.

“Linking them in with HealthWISE, and letting them know there are other programs that may be around that they don’t know about but would be interested in, that would help create a healthier lifestyle for them,” Ms Gardner said.

Ms Williams is deeply committed to culturally safe practice, rooted in the respect she learned from her upbringing.

Driven by a desire to reach under-resourced populations, she said she strives to help those who are less visible in the community feel acknowledged, heard and assisted.

“We will be acting as their advocate. Making sure they’re heard and that they feel welcome – in a safe space,” Ms Williams said.

According to Ms Gardner, taking the time to explain medical conditions thoroughly is key to ensure clarity and eliminate possible stress.

While the language used in health diagnoses and treatment may be unfamiliar to some, she believes people who are informed are better equipped to manage and live with existing diagnosis.

In addition to discussing prescriptions and using medication correctly, the Aboriginal health workers will be able to provide blood pressure and blood glucose level tests and connect customers to local services.

Newcastle Permanent Charitable Foundation CEO Jennifer Leslie said the year-long pilot program seeks to reduce barriers within the medical industry.

“This initiative is set to enhance cultural understanding and sensitivity among pharmacy staff, which is key to improving engagement with the community,” said Mr Juergens.

“Far beyond the initial 12-month pilot, we view our funding as an investment in the health of the local First Nations community for generations to come.”

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Story Olivia Goeldner